Privacy Policy

Last updated: December 4, 2025

Holkie (“we,” “our,” “us”) operates this store and website, including all related information, features, tools, products, and services (the “Services”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase through our Services.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

We collect personal information that identifies, relates to, or could reasonably be linked with you. The types of personal information we may collect include:

A. Contact Information

  • Name
  • Company name (if applicable)
  • Billing and shipping address
  • Email address
  • Phone number

B. Order & Transaction Information

  • Items purchased, viewed, or added to cart
  • Order history
  • Payment method, payment confirmations
    (Note: Holkie does not store full credit card numbers; payments are processed securely by Shopify or third-party payment gateways.)

C. Account Information

  • Username, password
  • Preferences and settings

D. Device & Usage Information (Collected Automatically)

  • Collected through cookies and similar technologies by Shopify and our service providers:
  • IP address
  • Browser type and version
  • Device identifiers
  • Pages viewed
  • Time spent on pages
  • Referring URLs
  • Interactions with our website

E. Communications

  • Information you include in your emails, customer service messages, requests, or feedback.

F. Additional Business Information (B2B Customers Only)

  • Company details
  • Job titles
  • Tax/VAT numbers
  • Bank details (if required for transactions)

2. How We Collect Personal Information

We may collect your information from the following sources:

• Directly from you

When you:

  • Place an order
  • Create an account
  • Contact us
  • Request quotations or B2B support

• Automatically through Shopify

Via cookies, analytics tools, and device tracking.

• From service providers & partners

Including couriers, payment processors, and marketing tools.

• From publicly available or business sources (for B2B customers)

3. How We Use Your Personal Information

We use your personal information for purposes including:

A. Provide, Operate & Improve the Services

  • Process orders and payments
  • Manage and secure your online account
  • Arrange shipping and delivery
  • Support returns and exchanges
  • Personalize your shopping experience

B. Customer Communication

  • Respond to your inquiries
  • Send order updates, account alerts, or requested information
  • Provide customer support

C. Marketing & Advertising

  • Send promotional emails (optional and opt-out at any time)
  • Show relevant ads or product recommendations
  • Analyze website behavior to improve marketing performance

D. Security & Fraud Prevention

  • Detect, investigate, or prevent fraudulent or malicious activity
  • Protect our website and user accounts

E. Legal & Compliance

  • Comply with applicable laws
  • Respond to lawful requests
  • Enforce our Terms of Service

4. How We Disclose Personal Information

We may disclose your personal information in the following circumstances:

A. Service Providers & Vendors

Including:

  • Shopify (hosting & ecommerce platform)
  • Payment processors
  • IT & cloud service providers
  • Shipping & logistics providers
  • Marketing & analytics providers

These providers process your data to help us operate the Services.

B. Business & Marketing Partners

For advertising, analytics, and personalized marketing (as permitted by law).

C. With Your Authorization

When you request or consent to sharing (e.g., shipment requests, account integrations).

D. Corporate Transactions

In case of mergers, acquisitions, or asset transfers.

E. Legal Requirements

To comply with legal obligations or protect our rights.

5. Cookies and Tracking Technologies

Shopify and our analytics partners use cookies, pixels, and similar tools to:

  • Analyze website performance
  • Store your preferences
  • Enable shopping cart functionality
  • Provide targeted advertising

You may disable cookies in your browser, but some site features may not work properly.

6. Shopify Data Processing

Our store is hosted on Shopify. Shopify collects and processes certain data automatically to operate and improve the platform.
To learn how Shopify handles your information, please visit:
https://www.shopify.com/legal/privacy

7. Children’s Data

Our Services are not intended for children under the age of majority.
We do not knowingly collect data from children.
If you believe a child has provided information, please contact us to request deletion.

8. International Data Transfers

Your personal information may be transferred or stored outside your country, including in the United States or Canada, where Shopify’s servers are located.

When required by law, we use approved mechanisms such as Standard Contractual Clauses for international transfers.

9. Your Rights & Choices

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Request a copy of your data (data portability)
  • Opt out of marketing communications
  • Opt out of targeted advertising or data sharing
  • Restrict or object to certain types of processing

You can make a request by contacting us at:

📧 service@holkieusa.com or order@holkieusa.com

We may need to verify your identity before processing your request.

10. Data Retention

We retain your information only as long as necessary for:

  • Completing orders
  • Providing Services
  • Business or legal requirements
  • Resolving disputes
  • Enforcing agreements

11. Security

We take reasonable administrative, technical, and organizational measures to protect your data, including:

  • Encrypted storage on Shopify
  • Secure payment processing
  • Restricted access controls
  • Encrypted backups

However, no method of transmission or storage is completely secure.

12. Changes to This Policy

We may update this Privacy Policy periodically.
We will update the "Last updated" date at the top of this page when changes occur.

13. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact:

📧 service@holkieusa.com or order@holkieusa.com

Holkie USA