FAQ's

No. We do not carry a minimum order.

Yes. We do offer price breaks on large quantities.

We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and company purchase orders (POs) for verified business accounts. All transactions are secure and encrypted.

Yes, you can! Contact us immediately at order@holkieusa.com, our team will check your order status and assist you with any modifications.

We understand urgent needs! Please note “RUSH ORDER” in the comments at checkout and email us immediately. We’ll do our best to prioritize your order and discuss expedited shipping options to meet your deadline.

Automotive, Medical, Retail, Pharmaceutical, Aerospace, General Warehouse, Material Handling, and more. This website has our best selling items so if you can’t find what you’re looking for contact us because we probably have what you need.

Some Casters can have lifespans as long as 30 years. All of this depends on the environment, proper use, and maintenance.

The weight capacity of a caster is the amount of load the caster can carry without failure or premature wear.

A Total-Lock stops the wheel from rolling and keeps the caster from spinning. A standard brake will just keep the wheel from rolling.

We couldn't possibly put every caster combination on the site, if you can't find what you are looking for, drop an email.

If your caster wheels arrive damaged, defective, or incorrect, we offer a free return or exchange with a full refund at no cost to you. Simply contact us at order@holkieusa.com within 7 days of receiving your order, and our customer service team will assist you promptly.

Yes, you may request a return for non-quality reasons (such as change of mind or wrong size) within 30 days of delivery. However, the return shipping costs will be your responsibility, and items must be brand new, unused, and in unopened original packaging to qualify for a full refund.

To receive a full refund, the returned product must be:

• Unused with no signs of installation or wear.
• In its original, unopened packaging.
• Include all accessories and manuals.
  If the item is opened, used, or incomplete, we may issue a partial refund based on its condition after inspection.

Yes. All returns must be authorized by Holkie before you ship them back. To request a Return Authorization, please email us at order@holkieusa.com. We will then provide you with the correct return instructions and warehouse address. Unauthorized returns will not be accepted.

Once we receive and inspect your returned item, we will issue the refund to your original payment method. Please allow 5–7 business days for the refund to appear in your account. We will notify you once the refund is completed.

Yes, the following items are not eligible for return:

• Used casters or wheels with visible wear.
• Items damaged due to misuse or improper installation.
• Custom orders or special-size products.
• Items returned without prior authorization.

For returns due to non-quality reasons (like change of mind), the customer is responsible for the return shipping costs. For returns due to our error (damaged, defective, or incorrect item), we cover all return costs.

If the original packaging is opened, the item may no longer qualify for a full refund. However, if the product itself is unused and in perfect condition, you may still be eligible for a partial refund after our inspection. We recommend contacting us at order@holkieusa.com to discuss your specific situation.